These terms and conditions (“Terms”) govern the entire Neighbourhood Card Scheme (the “Scheme”) and the use of the Neighbourhood Card. Any membership of or participation in the Scheme or use of the Neighbourhood Card will be treated as acceptance of these Terms.

These Terms set out the terms of the agreement between Shaftesbury Carnaby PLC and Shaftesbury Soho Limited (together, “Shaftesbury”), the participating retailers and holders of the Neighbourhood Card. Shaftesbury reserves the right to amend these Terms from time to time.

  1. The Neighbourhood Card is free of charge for Carnaby and Soho residents and/or those who work in Carnaby or Soho. All members of the Scheme must be aged 18 years or over.

  1. The Neighbourhood Card is only valid in Carnaby and Soho branches of participating retailers. Details of participating retailers and restaurants can be found on the Carnaby website, and the Soho website, The list of participants is subject to change from time to time, without notice. Please check either of the above pages for current participants.

  1. Holders of a Neighbourhood Card may receive 10% off the full purchase price in participating retailers (and any other benefits as notified to the members from time to time) on showing their Neighbourhood Card at the point of purchase.

  2. To apply for a Neighbourhood Card, please visit or and complete the application form. Once you have received a confirmation notification, your Neighbourhood Card can be collected from Sister London, 46a Carnaby Street, London W1F 9PS during office hours Monday-Friday (9am-6pm only). Please bring a copy of the confirmation notification with you for validation.

  1. The Neighbourhood Card must be presented at the time of purchase and is only applicable for in-store purchases.

  2. The Neighbourhood Card may only be used by the authorised signatory. Cardholders may be asked to provide proof of identity at the time of purchase.

  1. The Neighbourhood Card can only be used on full priced merchandise and cannot be used in conjunction with any other offers or card schemes.

  2. Where you request a refund (under the terms and conditions of the retailer’s refund policy) in relation to a purchase made with a Neighbourhood Card, you must present your Neighbourhood Card.

  3. The Neighbourhood Card does not guarantee entry into the premises of any participating retailer. Management of participating premises reserve the right to refuse admission.

  1. The Neighbourhood Card remains the property of Shaftesbury at all times and Shaftesbury reserves the right to withdraw the Neighbourhood Card scheme at any time and for any reason. In the event of such withdrawal, Shaftesbury will confirm the last date for use of the Neighbourhood Card on and

  2. Your Neighbourhood Card may be cancelled at any time for reasons including, but not limited to, fraud or a breach of these terms. You will be notified by email in the event that your Neighbourhood Card is cancelled, such notification taking effect immediately.

  1. It is your responsibility to notify of any change of name, address and e-mail.

  2. In the event of loss of your Neighbourhood Card you will be responsible for notifying, who will issue you with a replacement Neighbourhood Card on proof of membership.

  3. Neighbourhood Cards cannot be transferred, bought, sold or in any way traded.

  1. The Scheme is managed by Sister London, 46a Carnaby Street, London W1F 9PS. Any cardholder enquiries should be addressed to .

  2. For information about how Shaftesbury uses your data, how long it will be kept for and how to manage your data (including how to stop Shaftesbury using your personal data), please see our Privacy Policy which can be found on our website at or .

  1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.

  2. A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Individual Offers and Terms and Conditions


Offer not compatible with our internal offers, not available on drinks only - food must be ordered, available for tables of 4 max.

15% discount.

Barbers Point
Available on barber services only, not valid on products.

Carnaby Street Dental Practice 
10% off all dental treatments.

Cass Art
Cass Art shall offer 10% off all products upon presentation of a Neighbourhood Card with the exception of Gift Vouchers and during special 20% off promotional days.  20% off all products until 30 June 2018, the Neighbourhood Card cannot be used in conjunction with other Cass Art loyalty cards - Rewards Card, Cobalt Blue Card and Viridian Card.

Complimentary drink on top of 10% off. 1 drink per person for up to 2 people when dining.  

Free eye-tests available any day at anytime for Neighbourhood Card holders.

20% off food only, Monday - Sunday 1pm - 5pm to Neighbourhood Card holders, not available in conjunction with any other offers.

H2 Ride
50% off RRP on first months membership. Offer includes all membership types; H2 Bike Park, H2 Fitness, H2 unlimited. Promo code HALFP50 must be entered when joining online.

Not valid on groups of above 8 people. 

10% on non-discounted menus anytime 7 days a week (A La Carte), 15% Monday - Friday lunch time from 11:30am-4:00pm (A La Carte). Cannot be used with any discounted items or special offers. Only for A La Carte menu. Cannot be used with other vouchers. Limited to availability.

Joy Everley Fine Jewellers
Not valid on bespoke pieces.

Mission, RSVP and Rock LTD watches are excluded.

Free slushy. Valid when buying food between 3-6pm for one week beginning from 7 July 2018.

Peckham Rye
Made to measure suits, jackets, trousers, shirts and ready to wear suits are excluded.

Fuji products, new camera releases, film processing and workshops not included in the offer. 

Pepe Jeans London
15% off.

Not valid in conjunction with any other offer, discount or set menu.

20% off menu excluding drinks, valid until but not inclusive of 15 June 2018. Cannot be used in conjunction with any other offer or voucher.

Pankhurst London
20% off all services until 31 December 2018.

Ugly Dumpling
Happy Hour at any time, from Monday-Sunday until 31 August 2018.

15% discount.

Whyte & Brown 
We reserve the right to occasionally run alternative offers which the Neighbourhood Card cannot be used in conjunction with. 

Dirty Bones
This offer is only valid upon presentation of your Neighbourhood Card.
Offer available for groups 1-4 only.
January Neighbourhood Card offer applies only at Dirty Bones Soho, 14 Denman Street, W1D 7HJ
*Lower priced main dish will be complimentary. Complimentary signature cocktail offer is only valid with the purchase of a main dish.
Offer runs until Weds 30th Jan 2019

1. Neighbourhood card holders who attend a sight test at FINLAY London between the 1st of January and the 28th of February 2019 will receive a £20 voucher which can be redeemed in store between the 1st and 31st of May 2019. 
2. Vouchers are only redeemable at the FINLAY London store on Broadwick Street and can only be used to purchase FINLAY London sunglasses.
3. Offer only valid to Neighbourhood card holders and your Neighbourhood card must be presented after the sight test and when redeeming your £20 voucher.